Unable to process payments through the dashboard

Incident Report for Scratchpay Status

Resolved

This incident has been resolved.
Posted May 15, 2025 - 07:08 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 15, 2025 - 06:06 PDT

Identified

The issue has been identified and a fix is being implemented.
Posted May 15, 2025 - 05:45 PDT

Investigating

We are currently investigating an issue that prevents users from processing payments through the web dashboard.
Posted May 15, 2025 - 05:39 PDT
This incident affected: dashboard.getscratch.com and dashboard.scratchpay.com.