Service Degradation

Incident Report for Scratchpay Status

Resolved

This incident has been resolved.

Posted Jun 12, 2025 - 20:59 PDT

Update

We are continuing to monitor for any further issues.

Posted Jun 12, 2025 - 15:10 PDT

Monitoring

Our cloud provider has implemented a fix and we are seeing our applications recover. We will continue to observe and monitor.

Posted Jun 12, 2025 - 14:12 PDT

Identified

Our cloud provider is working on recovering services. We're continuing to monitor and will provide updates shortly.

Posted Jun 12, 2025 - 12:16 PDT

Investigating

We're investigating an external third party outage in our cloud & log-in credential provider, Google, who is experiencing elevated errors at this time. We are monitoring the situation actively, and can relay more as we learn more from the partner

Posted Jun 12, 2025 - 11:58 PDT

This incident affected: scratchpay.com, account.scratchpay.com, my.scratchpay.com, dashboard.getscratch.com, and dashboard.scratchpay.com.