Some Clinic users getting logged out of dashboard

Incident Report for Scratchpay Status

Resolved

This incident has been resolved.
Posted Aug 09, 2024 - 17:23 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 09, 2024 - 16:55 PDT

Identified

The issue has been identified and a fix is being implemented.
Posted Aug 09, 2024 - 15:42 PDT

Investigating

Some Scratch Pay clinic users are getting logged out of dashboard.scratchpay.com We are currently investigating this issue.
Posted Aug 09, 2024 - 01:45 PDT
This incident affected: dashboard.scratchpay.com.